Spa Consulting

Spa consulting

Our company offers spa development consulting services that span from creating the business plan through to the launch of the facility.

Phase I: Business Plan

  • Business Plan
  • 3-year Financial Model
  • Product choice, spa treatment offering and suggested treatment prices. We will suggest suitable product ranges and organize presentations by product reps
  •  Competitive analysis
  • Creation of a boutique that offers not only skincare products, but also unique gifts, bath products and other “impulse” items to promote retail sales 
  • Introduction to design company to assist with logo development and design and printing of marketing material

Phase II: Initial Investigation and Conceptual Planning

 –This phase is done in conjunction with the Interior Design team working on the spa development. Interior Designers fee is separate.

  • Spa concept
  • Spa layout
  • Develop preliminary drawings, layouts and colour schemes which will identify the basic concept of the interior design and create a design story board
  • Incorporate the required mechanical facilities (e.g. water facilities, equipment plug points)
  • Coordinate layout of supporting areas (back of house, laundry, kitchen, manager’s office)

Phase III: Spa Development


Provide on-site supervision to ensure that the work is performed according to drawings, specifications and the design concept.

Phase IV: Equipment & Product Procurement

  • Determine the best possible equipment to be used and will recommend the most appropriate type based on need, quality, durability and the desired image
  • Request comparative quotes from 2 preferred equipment vendors with a strong reputation for service
  • Finalize equipment procurement schedule
  • Arrange for delivery and supervise installation
  • Arrange spa equipment training with supplier
  • Procurement of all professional product lines to be used in treatments (manicures, pedicures, waxing) in addition to main selected product house (body treatments, massages and facials)
  • Procurement of operating smalls, linen and consumables to be used to perform treatments
  • Negotiation of the best volume pricing available
  • Assist with selection of software program and training.

Phase V: Pre-opening Operational Assistance

This phase consists of establishing operational protocols and marketing strategies in preparation for hand over to the Spa Operator.

The key features of phase V include:

  • Recruitment of high quality staf. Recruitment fees are separate
  • Creation of Standard Operating Procedures [SOP] manual. Product and SOP training. Product training will be done in conjunction with selected product house(s)
  • Spa marketing material: type and content
  • Developing and implementing a pre- and post-opening marketing plan for 1 year. The plan may include promotional activities, on-site events and public relations activities. We will work closely with your Sales & Marketing team
  • Planning the launch of the spa experience
  • Handing over the spa to the Spa Manager and his/ her team

Phase VI: Spa Operations

We can provide 1 -3 years of ongoing Spa Operational Management for and on behalf of the Spa Owners. Our services include but are not limited to:

  • Oversee the day to day management of the spa
  • Plan and oversee the training process
  • Customer service training
  • Retail training for all staff
  • Training on personalizing each service
  • Merchandise display training, in conjunction with product house
  • Receptionist – Front Desk training Telephone Coaching
  • Training for all treatments offered
  • “Undercover” Mystery Shopper evaluation 
  • Assist manager in creating a loyal, happy team of spa employees (including scheduling strategies; staff incentive programs; building a teamwork mentality and resolving staff issues)
  • Achieving guest retention (focus on guest service orientation training, conflict/complaint  resolution, guest loyalty drivers, building “the right relationship”)
  • How to get all staff to take ownership of cost savings and revenue generation
  • Review operations and present reports to give recommendations for improvements
  • Review financial reports to give recommendations for improvements